This how to workshop
helps IT practitioners acquire the skills to plan
and implement the Release & Control process areas
(Change, Configuration & Release Management).
Delivered over four days the course features
lectures, discussion, team exercises and quizzes.
Highlights of the program include producing a
Release and Control process design, integration and
technology requirements plan.
Course Outline
Day 1
Continuous Service
Improvement
ITIL Concepts
Process Maturity
Framework
Process Concepts
Project Concepts
Process Guides
Goal-Question-Metric (GQM)
GQM Lab
Configuration Management
Activity Review
Day 2
Configuration Management
Managing Activities
Configuration Management
Organizing Activities
Configuration Management
Optimizing Activities
Configuration Management
Lab
Change Management
Activity Review
Day 3
Change Management
Managing Activities
Change Management
Organizing Activities
Change Management
Optimizing Activities
Change Management Lab
Release Management
Activity Review
Day 4
Release Management
Managing Activities
Release Management
Organizing Activities
Release Management
Optimizing Activities
Release Management Lab
Communications Planning
Process Integration
Who Should Attend
Process owners, project managers,
process implementation team and managers responsible
for the successful implementation of ITIL processes.
Prerequisites
Participants must hold a ITIL
Foundation Certificate.
Exam
None
Reference Material
Each student will receive a
workbook. Other ITIL-related study material and
books are available for purchase prior to, or
during, the class.
