Workshop: P & I

ITIL Implementation Workshop: Plan & Improve

Delivery Format: Instructor Led

Duration: 4 Days

Course Description

This “how to” workshop helps IT practitioners acquire the skills to plan and implement the Plan & Improve process areas (Availability, Capacity & Continuity Management). Delivered over four days the course features lectures, discussion, team exercises and quizzes. Highlights of the program include producing a Plan and Improve process design, integration and technology requirements plan.

Course Outline

Day 1

	Continuous Service Improvement
	ITIL Concepts
	Process Maturity Framework
	Process Concepts
	Project Concepts
	Process Guides
	Goal-Question-Metric (GQM)
	GQM Lab
	Availability Management – Activity Review

Day 2

	Availability Level Management – Managing Activities
	Availability Level Management – Organizing Activities
	Availability Level Management – Optimizing Activities
	Availability Level Management – Lab
	Capacity Management – Activity Review

Day 3

	Capacity Management – Managing Activities
	Capacity Management – Organizing Activities
	Capacity Management – Optimizing Activities
	Capacity Management – Lab
	IT Service Continuity Management – Activity Review

Day 4

	IT Service Continuity Management – Managing Activities
	IT Service Continuity Management – Organizing Activities
	IT Service Continuity Management – Optimizing Activities
	IT Service Continuity Management – Lab
	Communications Planning
	Process Integration

Who Should Attend

Process owners, project managers, process implementation team and managers responsible for the successful implementation of ITIL processes.

Prerequisites

Participants must hold a ITIL Foundation Certificate.

Exam

None

Reference Material

Each student will receive a workbook. Other ITIL-related study material and books are available for purchase prior to, or during, the class.