ITIL V2 to V3
Foundation Certification Bridge
Delivery Format: Instructor
Led or Webinar
Course Description
This one-day, instructor-led
course covers the key differences and benefits of
the changes in ITIL v3. The focus of this session
will be on the new service lifecycle approach to
implementing new and changed services, while also
addressing key new concepts, functions, processes
and changes to existing processes. Delivered over one day the course
features lectures, discussion, team exercises and
quizzes. It culminates with an optional, one-hour
certification examination.
Course Outline
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Continual Service
Improvement - Review,
Audit, and Metrics through the Continual Service
Improvement; New/changed concepts and new
definitions and terms |
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Service Operation
- Incident, Problem, Event, and Access
Management, Request Fulfillment and the Service
Desk |
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Service Transition
- Best Practices in Release Management, Change
Management, Program/Project Risk Management,
Service Asset and Configuration Management, CMS,
DML and the Spares Store |
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Service Strategy
- Service Economics, ROI, Service Portfolio
Management, and Demand Management |
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Service Design
- Service Catalog Management, SLM, Availability
Management, IT Service Continuity Management,
Supplier Management, Information Security
Management, and Capacity Management |
Who Should Attend
Senior IT and business executives,
IT management and staff, consultants, project
managers and others interested in becoming V3
Foundation certified.
Prerequisites
None, but it is our recommendation
that students with limited IT backgrounds sit
through the Journey to Excellence web based
awareness program.
Exam
An optional 1-hour, 40 question,
closed book multiple choice examination is
administered by an independent proctor at the end of
the course. Certification is through either the
Information Systems Examination Board (ISEB) or Exin.
Reference Material
Each student will receive a
workbook. Other ITSM-related study material and
books are available for purchase prior to, or
during, the class.
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