When you embark upon a mission to change your organization you want experience, consistency, quality, and rapid results. The Open itSM Solutions training portfolio enables enterprise clients to acquire the skills and certifications to:

Our training methodology involves the student from both a “knowing” and “doing” perspective, letting them learn and practice the what, where, when and "how to" of ITIL design, implementation and operations. Our programs enable students to:

Learn and Remember More

ItSM Solutions’ carefully constructed training programs provide the student more time to learn and understand. All programs include a detailed student reference guide that includes process maps, practical examples, projects and workshops. Through active participation, the student applies the concepts and knowledge learned in the classroom to a carefully controlled, real-world, problem scenario. This method of training immerses the students in the course content, which enables them to learn faster and gain important ITSM skills.

Acquire Practical Skills

itSM Solutions’ hands-on program involves brief lectures followed by the discussion of real-world examples and scenarios. This method of training makes the program fun and enjoyable. These real-world examples enable the student to acquire practical skills that can be quickly integrated into their daily job routines when they return to the office.

Programs Include:

ITSM Awareness Training Programs covering the basic concepts of IT Service Management as described within the IT Infrastructure Library (ITIL®) and other best practice frameworks, methods and standards.

ITIL Awareness: Journey To Excellence
ITIL Awareness: Executive Overview

Accredited ITSM Certification Programs that enable IT organizations to certify the knowledge base of the individuals who will drive the ITSM program.

ITIL V2 Foundation Certification
ITIL V2 to V3 Foundation Certification Bridge
ITIL V3 Foundation Certification
ITIL Practitioner Certification: Support & Restore (IPSR)
ITIL Practitioner Certification: Release & Control (IPRC)
ITIL Practitioner Certification: Agree & Define (IPAD)
ITIL Service Manager Certification

ITSM Process Implementation Workshops that enable IT organizations to acquire the “how to” skills to assess, plan, design, implement and operate an ITSM program.

ITIL Executive Workshop: How to Succeed with ITIL
ITIL Implementation Workshop: Support & Restore
ITIL Implementation Workshop: Release & Control
ITIL Implementation Workshop: Agree & Define
ITIL Implementation Workshop: Plan & Improve