ITIL Awareness: A
Journey to Excellence
Course Description
This web-based training course
introduces IT staff and business stakeholders to the
concepts, relationships and benefits of IT Service
Management (ITSM) using well accepted IT frameworks,
methods and standards.
Accessed through the Internet, it
takes the subscriber on a 2-hour journey through a
day in the life of an IT Manager and demonstrates
how applying ITIL best practices can help improve
the impact IT has on the business.
Course Outline
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Introduction to ITIL and ITSM
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IT’s Bumpy Road -
Introduction to the IT Service Management
Processes |
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Activities
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Benefits
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Challenges
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Relationships
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An ITIL Roadmap
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Approaches for Introducing
ITIL to an Organization |
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Implementation Strategies
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Sources of Additional
Information on ITIL |
Prerequisites
None.
Exam
None
Who Should Attend
Senior IT and business executives,
IT management, staff, consultants, project managers
and others interested in learning about IT Service
Management.
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