ITIL Practitioner
Certification: Release & Control (IPRC)
Delivery Format: Instructor
Led
Course Description
This hands on, instructor led
program leads to the Practitioner Certificate in IT
Service Management Release & Control and is for IT
professionals who will participate in managing,
organizing, and optimizing the Change, Configuration
and Release process areas.
Course Outline
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Day 1
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Theory
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Introductions
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Program Overview
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ITIL Concepts
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Assignments
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Process
Implementation Planning |
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Critical Success
Factors & Continuous Service Improvement
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Group Discussion
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Homework
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Configuration
Assessment Preparation |
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Day 2
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Theory
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Review Day 1
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Configuration
Management |
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Manage, Organize &
Optimize Configuration Management
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Assignments
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Review Configuration
Management Assessment process,
activities, roles & responsibilities
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Configuration
Management Assessment – PART I
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Configuration
Management Assessment – PART II
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PART II Discussions
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Configuration
Management Assessment – PART III
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PART III
Presentations |
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Homework
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Change Assessment
Preparation |
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Day 3
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Theory
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Review Day 2
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Change Management
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Manage, Organize &
Optimize Change Management |
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Assignments
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Review Change
Management Assessment process,
activities, roles & responsibilities
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Change Management
Assessment – PART I |
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Change Management
Assessment – PART II |
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PART II Discussions
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Change Management
Assessment – PART III |
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PART III
Presentations |
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Homework
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Release Assessment
Preparation |
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Day 4
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Theory
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Review Day 3
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Release Management
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Manage, Organize &
Optimize Release Management |
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Assignments
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Review Release
Management Assessment process,
activities, roles & responsibilities
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Release Management
Assessment – PART I |
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Release Management
Assessment – PART II |
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PART II Discussions
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Release Management
Assessment – PART III |
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PART III
Presentations |
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Homework
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IPRC Assessment
Preparation |
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Day 5
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Theory
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Review
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Assignments
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IPRC Practice
Examination |
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Self Study
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Individual
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Exam
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IPRC Certification
exam |
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Who Should Attend
Operational staff and managers
wishing to certify their skills in planning,
monitoring, reporting and optimizing the Change,
Configuration & Release management process areas.
Prerequisites
Foundation Certificate in IT
Service Management along with IT or ITSM operational
experience.
Exam
An optional 2-hour, 40 question,
closed book multiple choice examination is
administered by an independent proctor at the end of
the course. Certification is through the Examination
Institute for Information Science (EXIN). Candidates
must have attended an accredited training course and
successfully completed all practical assignments to
sit for the exam.
Reference Material
Each student will receive a
workbook. Other ITIL-related study material and
books are available for purchase prior to, or
during, the class.
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