ITIL Practitioner
Certification: Agree & Define (IPAD)
Delivery Format: Instructor
Led
Course Description
This hands on, instructor led
program leads to the Practitioner Certificate in IT
Service Management Agree & Define and is for IT
professionals who will participate in managing,
organizing, and optimizing the Service Level and
Financial Management process areas.
Course Outline
The program spans 4 days of
lectures, student assessments, group activities and
after hour reading assignments. The 5th day is
dedicated to exam preparation and testing.
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Day 1
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Theory
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Introductions
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Program Overview
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ITIL Concepts
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Assignments
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Process
Implementation Planning |
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Critical Success
Factors & Continuous Service Improvement
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Group Discussion
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Homework
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Service Level
Management Preparation |
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Day 2 & 3
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Theory
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Review Day 1
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Service Level
Management |
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Manage, Organize &
Optimize Configuration Management
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Assignments
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Review Service Level
Management Assessment process,
activities, roles & responsibilities
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Service Level
Management Assessment – PART I
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Service Level
Management Assessment – PART II
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PART II Discussions
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Service Level
Management Assessment – PART III
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PART III
Presentations |
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Homework
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Financial Management
Assessment Preparation |
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Day 3 & 4
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Theory
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Review Day 2
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Financial Management
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Manage, Organize &
Optimize Financial Management
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Assignments
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Review Financial
Management Assessment process,
activities, roles & responsibilities
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Financial Management
Assessment – PART I |
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Financial Management
Assessment – PART II |
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PART II Discussions
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Financial Management
Assessment – PART III |
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PART III
Presentations |
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Homework
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IPAD Assessment
Preparation |
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Day 5
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Theory
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Review
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Assignments
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IPAD Practice
Examination |
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Self Study
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Individual
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Exam
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IPAD Certification
exam |
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Who Should Attend
Operational staff and managers
wishing to certify their skills in planning,
monitoring, reporting and optimizing the Change,
Configuration & Release management process areas.
Prerequisites
Foundation Certificate in IT
Service Management along with IT or ITSM operational
experience.
Exam
An optional 2-hour, 40 question,
closed book multiple choice examination is
administered by an independent proctor at the end of
the course. Certification is through the Examination
Institute for Information Science (EXIN). Candidates
must have attended an accredited training course and
successfully completed all practical assignments to
sit for the exam.
Reference Material
Each student will receive a
workbook. Other ITIL-related study material and
books are available for purchase prior to, or
during, the class.
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