ITSM / ITIL

Enterprise Solutions Inc. (ESI) professionals can assist you to go from the theory in the ITIL books to the practice of implementing an IT Service Management Solution. Utilizing the ITIL/ITSM framework, we work to meld people, process, and tools to continue to meet and exceed customer expectations. The ITIL philosophy adopts a process driven approach that is scaleable to fit both large and small IT organizations and may be implemented in a phased approach to meet the requirements of the organization.  ESI provides consulting services as well as certified training classes and workshops to help get you started right.

DESKTOP MANAGEMENT

Now, more than ever, the complexity of managing end-point devices has skyrocketed, security is posing ever greater threats and IT organizations are still under pressure to keep costs down and service levels up.  Many studies show that automating the management of desktops, servers, laptops and other end-point devices can save significant time and money.  ESI offers a complete compliment of scalable solutions and services to help your organization implement a cost effective Desktop Management Solution. 

IT ASSET MANAGEMENT

IT asset management establishes a lifecycle management process for all IT assets, including governance and infrastructure, including products, processes and people that assist in monitoring and managing a company’s IT hardware, software and license assets. Asset Management, an ITAM (Information Technology Asset Management) discipline, still provides the basis for important ITIL processes like service level and configuration management and is required for service catalog and CMDB development. Good IT asset management programs yield sustainable reductions in costs, offer improved management of risks and optimize operational efficiencies.  Asset Management can significantly reduce security threats (through having the capacity to track all information technology devices that could contain sensitive information). It can also mitigate potentially damaging legal issues, such as security, intellectual property and licensing compliance breaches, as well as regulatory concerns.

CONFIGURATION MANAGEMENT / CMDB

When you need a Configuration Management solution, experienced professionals and proven products are critical. ESI architects and consultants work directly with you to deploy a solution based on the ITIL® framework — with repeatable methodologies and workflows to ensure an effective configuration management solution that supports continual service quality improvement goals.  ESI Configuration Management solutions deliver automated tools and best practices to help you design, implement and continually improve the processes you use to control and manage changes within your IT environment.

TRAINING

ESI provides training classes in the areas of IT Service Management, ITIL Certification Classes and ITSM / ITIL Workshops.  Classes may be conducted in an Open Enrollment format at our training facilities or on-site at our customer facilities.

ITIL/ITSM STAFF AUGMENTATION

ESI can provide qualified technical resources, on demand, to deliver extended staff support.  Whether you need to hire contract IT professionals for an internal project, move an office to a new location, or implement ITIL, Enterprise Solutions Inc. will provide you with an effective, client-focused solution. Our staffing resources provide superior process development, project management, operational support, and systems administration for delivering ITIL Best Practice solutions.  Our staff are trained and certified in ITIL operational best practices and are available to meet your long-term and short-term staffing requirements at reasonable and efficient costs.