ITIL V3
Foundation Certification
Delivery Format: Instructor
Led or Webinar
Course Description
This hands on, instructor led,
ITIL Version 3 Foundation certification training
program introduces the student to the fundamentals
of IT Service Management as described in version 3
of the IT Infrastructure Library. Accredited by ISEB,
the course helps students prepare for the
certification exam along with acquiring valuable
insights from instructors who have actually managed
IT operations and ITSM programs.
Delivered over three days the
course features lectures, discussion, team exercises
and quizzes. It culminates with an optional,
one-hour certification examination.
Course Outline
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Day 1
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Introduction
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ITIL Concepts
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Continuous Service
Improvement |
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Service Operation
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Day 2
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Review Day 1
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Service Transition
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Service Design
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Day 3
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Review Day 2
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Service Strategy
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Open itSM Solutions
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Review Program
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Self-Study, Exam Prep.
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Who Should Attend
Senior IT and business executives,
IT management and staff, consultants, project
managers and others interested in learning about IT
Service Management.
Prerequisites
None, but it is our recommendation
that students with limited IT backgrounds sit
through the Journey to Excellence web based
awareness program (see below)
Exam
An optional 1-hour, 40 question,
closed book multiple choice examination is
administered by an independent proctor at the end of
the course. Certification is through either the
Information Systems Examination Board (ISEB) or Exin.
Reference Material
Each student will receive a
workbook. Other ITSM-related study material and
books are available for purchase prior to, or
during, the class.
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