ITIL Awareness:
Executive Overview
Delivery Format: Instructor
Led or Webinar
Duration: 2, 4 or 8 Hours
Course Description
This hands on, instructor led,
training course is an inexpensive and effective way
to introduce an Executive management team to the
concepts, relationships and benefits of an IT
Service Management program using well accepted IT
frameworks, methods and standards.
The 2-hour “Overview”
defines what it takes for an IT organization to
achieve business and IT alignment, repeatable
processes and demonstrable IT service value.
The one-half day
“Introduction” course introduces the attendee to IT
Service Management and how the ITSM processes
contribute to building a quality IT infrastructure.
The one-day “Exploring IT
Service Management” discusses IT Service Management
and its contribution to demonstrable IT service
value, and introduces the attendee to the IT Service
Management process objectives, activities,
relationships, benefits and critical success
factors.
Course Outline
|
|
|
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2 hours
|
½ day |
1 day |
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What is IT
Service Management? |
X
|
X
|
X
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Who Needs It,
and Why? |
X
|
X
|
X
|
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What Is the
Scope of ITIL? |
X
|
X
|
X
|
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Process
Objectives |
X
|
X
|
X
|
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Process
Activities |
|
|
X
|
|
Process
Relationships |
X
|
X
|
X
|
|
Process
Benefits |
|
|
X
|
|
Critical
Success Factors |
|
|
X
|
|
Achieving
Operational Excellence |
|
X
|
X
|
|
An ITIL
Roadmap |
X
|
X
|
X
|
Who Should Attend
Senior IT and business executives,
IT management, staff, consultants, project managers,
business liaisons and others interested in learning
about IT Service Management.
Prerequisites
None.
Exam
None
Reference Material
Each student will receive a
workbook. Other ITSM-related study material and
books are available for purchase prior to, or
during, the class.
