easyCMDB is a 100% web-based all in one IT Service Support product that aligns with ITIL principles

In today’s business climate, the role of technology in most enterprises underpins their success. An unexpected technical failure can bring a company to its knees. Management of IT infrastructure has become an increasingly important and complex task, yet most businesses continue to rely on no or inadequate documentation that is hard to find and out of date.

A fundamental requirement for reducing cost and improving quality of your IT service is to have an accurate record of what assets you have, where they are and how they are used. Amazingly, few companies can admit to having a firm grip on this simple requirement. Asset registry systems do not deliver sufficient capability to capture the complex relationships between infrastructure components, and attempting to build an in-house Configuration Management Database can be a huge undertaking.

Enter easyCMDB, a Configuration Management Database (CMDB) built according to ITIL principles, where all of your IT components and the complex relationships between them can be recorded. In addition to providing configuration management, easyCMDB also extends to include Document, Change, Problem, Incident and Release Management resulting in a single system to manage your infrastructure.

Here is a brief summary of what easyCMDB offers:

easyCMDB supports a wide variety of customisable Configuration Items (CIs), including Locations, Devices, Software Products, Applications, Data Stores, People and Documents. Its powerful reporting feature enables you to document your infrastructure with the touch of a button, providing PDF reports that will save you hours of documentation effort.

Building relationships between your CIs is simple and flexible in easyCMDB. The Relationship Navigator produces instant diagrams that you can browse with the click of your mouse to multiple levels. Here is a sneak preview:

(Click on diagram to see full size image)

The intuitive web-based application enables searching of CIs using any attribute, with an emphasis on ease of use. CI relationships can be viewed from multiple angles, with drill-down capability for detailed impact analysis.

Changes and Incidents can be linked to CIs to provide a full audit history of all events and their impact on your environment. A real-time calendar view lets you plan in advance for upcoming events, identify potential conflicts and review historical events. The e-mail alert mechanism means you can configure easyCMDB to notify CI owners and their assigned groups of Change and Incident events.

A powerful user security model enables you to delegate maintenance of CIs based on ownership or Access Control Groups, with full audit logging of all changes within the CMDB.

Documentation can be easily uploaded and associated with other CIs, providing a centralised on-line IT document repository.

The Collections feature provides a mechanism to group arbitrary CIs together to form Projects, Services, Releases & Support Groups to further document and control your infrastructure.

All of these features and more means easyCMDB can help you to improve your IT quality of service through the effective and efficient management of your infrastructure.

Find out more today, by registering your interest, trying out the demo database and applying for a free 30-day on-line trial.