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Desktop Management
In today’s work environment, desktop management
can be an immense juggling act. Many companies
find it difficult to manage, control and protect
their increasingly distributed environments,
especially those with a growing number of remote
clients. Their IT organizations often are
overburdened with end-user support, lacking the
resources and the visibility to track and update
desktop assets consistently. Users may run
unsupported or unlicensed software on their
personal computers (PCs), which can make it
difficult for IT staff to safeguard or recover
systems.
Desktop clients may sit unprotected for weeks or
months before security patches and virus
software updates are installed, leaving the
systems exposed to spyware and virus attacks.
The resulting downtime and data loss can take a
significant toll on the productivity of IT staff
and business users—and on the total cost of
ownership (TCO). With so much riding on the
performance, availability and security of your
desktop environment, you need a way to manage
hardware and software assets efficiently and
proactively.
ESI Desktop Lifecycle Solutions are point
services which enable you to out-task the
lifecycle management of your desktops, laptops,
and workstations, including acquisition, access,
system/ network management, and support and
maintenance. These solutions maximize user
satisfaction and productivity and allow your IT
staff to focus on your core business
initiatives.
Given the harsh reality of today’s economic
environment with its tight IT budgets and staff
downsizing, your IT department may be severely
hampered in its ability to provide added-value
IT services and support for your company. Like
many IT managers, you could also be facing a
number of urgent IT issues:
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Do you have an older equipment environment
that’s reaching end of service life or the
end of a lease, and do you require new
technology to gain a competitive
advantage—or to achieve business goals and
increase worker productivity? |
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Do you lack the relevant internal skills or
expertise to support a deployment, or to
manage and maintain ongoing operating-system
and application changes? |
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Are you considering a transition to
outsourcing or out-tasking for any portion
of your IT support operations? |
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Are you investigating new ways to finance
and bundle hardware, tools, and services
that could eliminate the need for a capital
acquisition? |
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Are you considering consolidating service
providers? |
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Are you looking for tools that can simplify
and improve deployment and management
processes and increase end users’
satisfaction and service levels? |
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Is your workplace moving away from a typical
office environment to a more mobile
environment? |
We know that every IT department has its own
unique set of challenges and requirements when
it comes to managing and supporting client
devices. That’s why we have introduced ESI
Desktop Lifecycle Solutions.
These flexible offerings provide the people,
process, and technology that can enable your IT
department to give high-quality service and
support for your client environment. You can
obtain the precise level of support you need at
any individual phase of the desktop
lifecycle—planning, deploying, managing, or
transitioning. If your needs are more
comprehensive, we offer complete solutions that
cover all phases of the lifecycle.
It doesn’t matter if your problem is small or
large— ESI Desktop Lifecycle Solutions let you
draw on the expertise of a trusted support
provider as your requirements dictate. The
result: your IT department can be more
responsive to supporting your end users and can
give your company the business agility it needs
to compete. Plus, these cost-effective solutions
can help you reduce total cost of ownership (TCO)
and increase your IT return on investment (ROI)
by helping you save on the most costly portion
of your IT budget: ongoing service and support.
We can help you tighten control over procurement
and asset tracking, speed and simplify
deployment, keep pace with fast-changing
technology, maximize user satisfaction and
productivity, and free scarce technical
expertise to focus on your core business
initiatives.
Our proven
Desktop Lifecycle Solutions
help you achieve cost reductions by utilizing
best practices
that span the client-computing lifecycle,
including:
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Planning
- to develop a desktop strategy tailored to
your business requirements |
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Deployment -
to help ensure that large-scale, complex, or
customized deployments of multi-vendor
client environments are managed seamlessly
and cost-effectively |
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Management
- to address the day-to-day management and
support challenges of maintaining and
optimizing your client environment |
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Transition-
to streamline your migration to new hardware
and operating system platforms as your
business and technology needs evolve
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